Peab's customer relations

Within Peab we make the interests of customers our own and thus always build for the future. Offering processes and high quality enables us to hand over a good end product to our customers. The attention we pay to customers and suppliers in our day-to-day dealings is extremely important and in many cases crucial to the quality we deliver. We know that satisfied customers come back again and again and that satisfied customers make for the best possible marketing.

In a trust-based contract the customer, Peab, the architect, consultants and subcontractors all sit around the same table at an early stage to together produce the best basis for the project.

By being involved from the start, Peab is better abled to inject its knowledge and expertise into the project to the benefit of the customer both with regard to overall price and quality. The construction time can also be shortened by planning as early as possible. Traditional tenders do not always involve Peab’s expertise as a builder being fully exploited. Savings cannot be implemented as the project design is at too late a stage and this limits flexibility. Any changes needed during completion of the project must be treated as extra work with the consequent major risk of disputes. Experience has shown us that trust-based contracts are a way of working together much appreciated by customers. In trust-based contracts Peab is brought in at the earliest possible stage and then performs the project with open books and with the customer as closely involved as possible. Building based on trust has been a significant factor for Peab right from the founding of the company.

Peab also engages in Partnering, which is a common phenomenon out in Europe. Partnering is a type of extended collaboration which requires whole-hearted participation from two or more equal partners during all the phases of the construction process. Partners are involved at an earlier stage than in conventional collaboration forms. The procurement stage in particular requires more work than a normal project. Partnering is an established way of working, especially within the public sector. As in the case of trust-based contracts, this way of working together promotes attentiveness to needs and creativity exceeding all expectations and results in long-term customer relations.